Holiday Inn Basingstoke by IHG

We were travelling from France for a funeral and this hotel was the only one in the area that could accommodate our dates. Although looking quite basic from the outside, the communal areas and rooms were very welcoming. We particularly liked the messages left in reception, which gave a warm feeling that the staff were committed to making your stay special. The staff were very friendly from the off. We stayed for 6 nights and, upon checking in, we’re given a very friendly and genuine welcome by Srijana, who was so lovely and helped us with our luggage and, thereafter, always checked in that everything was going ok for us. Thank you! The bar staff were also great. Tom and Sarah couldn’t do enough for us. Always friendly and welcoming and, particularly, warning us of the imminent arrival of coach parties and other events, which would impact the communal areas that evening and breakfast the next morning, really helped in making our stay more comfortable and relaxed. Their team work and commitment to their work showed through. Thank you! We have to give a shout out to Sikondar and Mikey at reception. Those guys were brilliant. So cool under the pressure of running the hotel and, particularly, dealing with unexpected situations. (Witnessing Sikondar responding to a guest complaining, whilst passing him in the corridor, he was so cool and diffused the situation so professionally.) Always with a smile and taking, what came over as, a genuine interest in our reason to be at the hotel, was really nice. Thank you! The breakfast was great value for money - cooked and continental. Great spread and choice for both options. Overall, our stay was relaxed, entertaining and enjoyable. Holiday Inn at Basingstoke have a great team and should be given a big pat on the back. Thank you! We’ll be back!

The breakfasts were at convenient times, were plentiful and of good quality with lots of choice including gluten free bread. The hotel is in a convenient location just out of the city centre, around 25 minutes walk from the station. We had a quiet, comfortable night’s sleep both nights of our weekend stay. The manager and restaurant staff were polite and helpful.

Food choice good, the breakfast good. Room nice and clean. Parking good. Very patient receptionist dealing with busy period kindly changed out room to be nearer the reception area as my husband has difficulty walking.

Lovely clean and comfortable room, with very comfortable bed. Nice choice for breakfast, all tasty! Good location for what we were going to be doing. Good local taxi service (booked by the hotel) with very pleasant drivers. All members of staff very pleasant, friendly and helpful - they sorted out any queries very well.

The bar and lounge were a nice addition. As we were staying with a group of people for the weekend, they allowed us to stay up longer and served drinks for a long time. The afternoon food is a bit pricey, but tasted good.